Call Centre Agent

Call Centre Agent

FlySafair

2026/06/05 JHB

Job Reference Number: callcentre_agent4

Department: Call Centre

Business Unit:

Industry: Aviation

Job Type: Permanent

Positions Available: 6

Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for a Call Centre Agent at our Head Office based in Bonearo Park. The successful applicant will report to the Customer Care Centre Manager.

Job Description

Receive calls from customers / passengers;

Deal with problems such as delays, cancellations etc.;

Explain processes to customers and assisting them where necessary;

Work in a team and longer than normal hours (shift work);

Deal with confidential information;

Communicate with customers both verbally and in writing.

Job Requirements

Grade 12 or equivalent (Essential);

Minimum of 1 to 4 Years experience in a Call Centre Environment (Essential);

Travel or relevant qualification (Advantageous);

Excellent communication in English (speak, read and write);

Solid computer literacy;

Excellent phone etiquette;

No criminal or credit record;

Able to work on weekends, public holidays and flexible hours as required;

Own transport would be an advantage.

Personal Attributes:

Punctual;

Excellent understanding or experience of delivering great customer service to a customer;

High degree of patience and assertiveness;

Conflict resolution skills;

Immaculate time keeping;

Trustworthy, professional and reliable, including dealing with confidential information;

The ability to work well under pressure;

Practice good time management and willingness to work longer than normal office hours;

Remains focused in order to handle objections.

Shifts:

07:00 – 16:00

08:00 – 17:00

09:00 – 18:00

10:00 – 19:00

Includes weekends and public holidays.

Application Guideline:

Email applications will not be accepted;

Preference will be given to members of under-represented designated groups;

Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;

To appoint the selected candidates based on its operational requirements.

Closing Date: 12 June 2026