Call Centre Service Advisor
Defy Appliances
Requirements
- ✓Matric
- ✓1 Year Call Centre Experience
- ✓Good communication skills
- ✓Must be able to speak English fluently
About this role
Call Centre Service Advisor
Defy Appliances
Midrand, Gauteng
Permanent
Posted 04 June 2026 - Closing Date 18 June 2026
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Job Details
Division
AfterSales
Minimum experience
Associate
Company primary industry
Manufacturing
Job functional area
Customer Service
Job Description
PURPOSE OF THE JOB:
In this role, the goal is to provide excellent customer service, resolve problems efficiently, and enhance customer satisfaction.
KEY RESPONSIBILITIES:
Liaising telephonically/written with customers and retailers
Solving customer education calls by providing technical product knowledge by performing ‘First-line support’
Ensuring service targets are met – KPI’s
Daily Sirius system management and Amazon Telephony system
Ensuring customer satisfaction rate according to the company standards
Reporting on all outstanding calls
Attending and solving of customer queries via Service Manager, internet and from retail stores
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Apply directly on Defy Appliances's website. Takes a few minutes.
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Call Centre Service Advisor
Defy Appliances